Key 2 Recovery, Inc. is a collection agency in Aurora, Ohio. We started in 2010 to do collections differently: work every account, keep clients informed, and treat people with respect.

Where we started

We began by recovering student balances for colleges and universities, where respectful communication matters most. That's still a core of our work. Today we also collect for healthcare providers, government agencies, utilities, lenders and businesses nationwide.

The facts

2010founded in Ohio
Nationwidelicensed or registered in every state that requires it
50+years of combined collection experience
Everyaccount worked, whatever its age or size

Standards we hold to

  • The Fair Debt Collection Practices Act, Regulation F and state collection law
  • The ACA Code of Ethics
  • PCI/DSS standards for card payments
  • Monitored and recorded calls for quality

We're licensed to collect nationwide. State license numbers are on the Compliance page.

251 W Garfield Rd, Suite 289, Aurora, OH 44202 · Consumers: 877.322.KEY2 · Clients: 888.402.5392

Contact us

Memberships and affiliations

  • SOC 2 Type 2 audited
  • PCI DSS compliant
  • ACA International member
  • Key 2 Recovery, Inc. BBB Business Review
  • COHEAO member
  • NACUBO member
  • NYSOBBA member
  • FABSAA member
  • THEBO member
  • Ohio Bursars Association member
  • KASRO member
  • MASFSA (Michigan Association of Student Financial Services Administrators) member

We belong to the same professional groups as the schools, providers and agencies we work for.

  • ACA International, the Association of Credit and Collection Professionals
  • COHEAO, the Coalition of Higher Education Assistance Organizations
  • NACUBO, the National Association of College and University Business Officers
  • State bursar, business officer and financial aid groups: NYSOBBA (New York), FABSAA (Florida), THEBO (Texas), the Ohio Bursars Association, KASRO (Kentucky) and MASFSA (Michigan)
  • BBB Accredited Business. See our BBB profile