Students

FAQs

I have been receiving calls or letters from your company and I don’t know what this is about.

The nature of the debt you owe most often is due to a balance left behind once you left school. If you had financial aid and withdrew, it is likely that the institution was required to refund any unused portion upon withdrawal, to the United States Department of Education. If this occurred, that would create a receivable balance due directly to the school.

I really don’t think I owe this debt. What should I do?

If you wish to dispute the debt or the amount of the balance due, or if you wish to receive the name and address of the original creditor, we will be happy to provide supporting documentation to you. Just send us an email to info@key2recovery.com and we will respond once we receive the information you requested directly from the institution. You may also go to www.cfpb.gov/debt-collection to learn more about your rights under federal law.

I would like to begin making payments on my account. How do I go about that?

You may contact our office toll-free at 877.322.5392 and speak with any of our agents.  Alternatively, you may go to www.paykey2.com.

Why have I not heard anything about this past due balance until now? I left the school some time ago.

It is likely that the school did, in fact, attempt to reach you both by mail and by phone a number of times without success. While schools use their best efforts to communicate with students both before and after they leave school about their past due balances, their core function is providing high-quality education, not collecting debts. Resources are limited on college campuses and that is why they often request assistance from companies like ours.

I’m concerned about providing my bank account information to be used for payments.

You can send checks or money orders to us directly through the U.S. Postal Service or other delivery services. We also accept Visa or Mastercard payments.  Key 2 is fully compliant with the highest level of data security relative to ACH, Debit Card, and Credit Card payments. The most convenient, secure, and inexpensive method of payment is automated ACH or direct debit from your bank account without the risk of missing a payment or suffering the high-interest rates of some credit cards.

This is an attempt to collect a debt, and any information obtained will be used for that purpose.