8894 Beckett Road

    West Chester, OH 45069


    Toll Free for Borrowers: 877.322.KEY2

    Toll Free for Clients: 888.402.5392


    8:30am-9:00pm EST

    Monday to Friday

About Us

Key 2 Recovery
In 2010, Key2Recovery set out to change the way collection agencies were viewed in today’s economy. The days of the sluggish and archaic agencies are quickly disappearing, and just in time. Americans owe more educational debt today than ever before, and it will take a new, innovative collection method to create financial solutions to satisfy creditors and debtors alike. Following the leadership of CEO Doug Plummer and President Steve Roberto, Key2 carved out a significant market share in an industry overrun with competitors and quickly became a formidable force in the educational receivables industry. Because of their hard work, the company was named by Inc. magazine as the fastest growing collection agency in the country in 2016. Refusing to become complacent, Key2 has continued to innovate and look for new ways to recover more money for its clients, while simultaneously earning a reputation for dealing with debtors in a respectful and professional manner. If you need a successful collection agency that will serve your needs and represent your institution well, give Key2Recovery a try. We’re taking collections in a new direction.

Key2 believes that illustrating what makes our agency different could take a website all its own. Therefore, we will merely highlight what makes us most unique out of all the collection choices in the marketplace.



The collection of education-related debt is our only business. We understand your student population and meet them where they are. Not only do we collect more money than our competition, we do it in a way that generates zero complaints. You should be using an agency that speaks the language. We do!



Schools often mention that their agencies are doing OK, good, or fine. If an alum said that your institution was okay, would that be okay? Of course not. So why is performance that is merely satisfactory tolerated? In the business of higher education, good is not good enough anymore.



We won’t keep you guessing as to which accounts we’ll take. Other agencies reject accounts that might be too small, too old, too hard, or not the right “type”. They might accept other accounts but behind the scenes they just won’t work them. You need a solid partner that will manage your entire portfolio, which means working every account on your behalf.



Our technology is more advanced than any other agency; therefore, we can communicate with you quicker and more effectively. No login for this or download for that. We believe in pushing information to you and our automated reports route directly to your inbox so you will know exactly what we are doing and how we are doing at all times.

If you want to truly unlock the AWESOME in your portfolio, call us. Our clients see, on average, a 30% increase in recovery performance after using Key2.

We Put You First

  • Dedicated Client Support Representative
  • Real-time System Access for Clients
  • Direct Line to the Owners
  • Automated Report Delivery
  • Complimentary Industry Training

Real Benefits

  • Dramatically Improved Recovery
  • Zero Complaint Pledge
  • Skip-Tracing Experts
  • Automatic Account Placement from your Format
  • Quality Call Monitoring and Recording

A strategic Choice

  • Advanced Technology
  • PCI/DSS Compliance
  • National Footprint
  • No Cost Pre-Collection Service
  • Complimentary Collection Procedure Review