Text Message Policy

Text Messaging Policy & Terms(SMS/MMS)

Effective Date: December 19, 2025
Company: Key 2 Recovery, Inc. (“Key 2,” “we,” “us,” or “our”)

This Text Messaging Policy & Terms(“Texting Policy”) explains how Key 2 uses SMS and MMS text messages andthe choices you have. This Policy applies to texts sent by Key 2 and by serviceproviders who send messages on our behalf.

Debt Collection Notice: This communication is from a debt collector. This is an attempt tocollect a debt and any information obtained will be used for that purpose.

1) Account-Related Messages Only

Key 2’s text messages are account-relatedmessages only. Examples include:

  • Payment reminders and payment notifications
  • Account and portal/service updates
  • Requests to contact us regarding your account
  • Customer support responses you request

We do not use account texting to sendmarketing messages about unrelated products or services.

2) Consent to Receive Text Messages

By providing your mobile number and optingin (for example through our portal, webforms, or during communications withus), you give Key 2 permission to send you account-related text messagesat that number.

You understand and agree that Key 2 maycontact you regarding your account using text messages, includingmessages sent using automated dialing equipment and/or artificial orpre-recorded voice or text messages, to the extent permitted by law.

Important:Your wireless carrier may charge you message and data rates.

3) Message Frequency

The number of messages will vary byaccount and based on your interactions with us.

4) Costs

Message and data rates may apply. Charges are billed by and payable to your mobile carrier.

5) How to Opt Out (STOP)

You can opt out at any time by replying STOPto any text message we send you.

  • After you opt out, we will send you an opt-out confirmation     message.
  • After confirmation, you should not receive additional text     messages from that texting program unless you later opt back in (where     permitted).

6) Help Instructions (HELP)

For help, reply HELP to any textmessage we send you.

You can also contact us at:
Email: info@key2recovery.com
Phone: 877-322-5392 (877.322.KEY2)

7) SMS vs. MMS Delivery

If your handset does not support MMS,any MMS messages sent may be delivered as SMS messages instead.

8) Carrier Disclaimer

Wireless carriers are not liable fordelayed or undelivered messages.

9) Privacy and Data Use

Key 2 uses mobile numbers and textinginteractions to provide account-related communications and support.

No mobile information will be sharedwith third parties/affiliates for marketing/promotional purposes.
Text messaging originator opt-in data and consent will not be shared withany third parties.

Subscriber mobile numbers will not be soldor shared.

For more information about how we handlepersonal information, please see our Privacy Policy.

10) Your Responsibilities

You agree to:

  • Provide a valid mobile number that you are authorized to use;
  • Notify us if your number changes or is reassigned; and
  • Use reasonable care with sensitive information. For your     security, do not text highly sensitive information (such as full SSN or     complete bank account details).

11) Changes to This Texting Policy

We may update this Texting Policy from timeto time. The Effective Date above reflects the latest version. Ifchanges are material, we may provide notice as required by law.

12) Contact Information

Key 2 Recovery, Inc.
8584 Washington St. Suite 104 Chagrin Falls Ohio 44023
Email: info@key2recovery.com
Phone: 877.322.KEY2 (877-322-5392)