Effective Date: October 15, 2026
Company: Key 2 Recovery, Inc. (“Key 2,” “we,” “us,” or “our”)

This MMS/SMS/Texting Policy & Terms (“Texting Policy”) explains how Key 2 uses SMS and MMS text messages and the choices you have. Key 2 sends two kinds of text messages, both about your account:

  • Conversations with our team. Key 2 employees text one-to-one from their business phone numbers, for example to answer your questions or schedule a call back.
  • Account messages from our collection platform. These are sent automatically, from separate numbers that are not our employees' phone numbers, and can include our first contact with you, notices about your account, payment reminders, secure payment links, payment-plan or settlement offers, and payment confirmations and receipts.

Our employees' business phone numbers are used only for one-to-one conversations; we never send automated or bulk messages from them. Every text identifies Key 2 Recovery, Inc. and tells you how to opt out.

Debt Collection Notice: This communication is from a debt collector. This is an attempt to collect a debt, and any information obtained will be used for that purpose.

1) Account-Related Messages Only

Key 2 offers an SMS/MMS messaging service. Our text messages are account-related messages only. Examples include:

  • Notices about your account, including our first contact with you
  • Payment reminders
  • Secure payment links and payment-plan or settlement offers
  • Payment confirmations and receipts
  • Account and portal/service updates
  • Requests to contact us regarding your account
  • Answers to your questions and callback scheduling

We do not use account texting to send marketing messages about unrelated products or services.

Please note: The consent is direct from the agency, and Key 2 Recovery, Inc. will not send messages on behalf of other brands.

2) Consent and How to Opt In

We may text a mobile number that you gave to us, or that you gave to the organization that placed your account with us. You can also opt in during communications with us, such as by phone, through our portal, on a webform, or by texting us first. You may opt out at any time.

By providing your mobile phone number, you give Key 2 Recovery, Inc. permission to send you account-related text messages at that number, such as notices, payment reminders, secure payment links, payment-plan offers, payment confirmations, answers to your questions and callback scheduling.

Some of these messages are sent automatically by our collection platform, to the extent permitted by law; others are individual conversations with a Key 2 employee. Either way, you can reply STOP at any time.

By providing us with your phone number or email address and opting in, you represent that you have ownership rights in, or permission to use, the phone number or email address you provide.

Important: Your wireless carrier may charge you message and data rates.

How you opt in to texts from our team

Our employees text you from their business numbers only after you agree in one of these two ways.

1. You agree by phone. During a call, our employee reads you this question and records your answer on your account. We text you only if you say yes:

“May Key 2 Recovery text you at this number about your account, such as payment confirmations, account questions and callbacks? Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to opt out at any time. Our SMS Terms and Conditions are at key2recovery.com/legal/text-message-policy and our Privacy Policy is at key2recovery.com/legal/privacy-policy.”

2. You text us first. If you text one of our employees' business numbers, the first reply you receive is:

“Key 2 Recovery: Thanks for your text. You agree to receive account-related texts from Key 2 Recovery at this number. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out. Terms: key2recovery.com/legal/text-message-policy Privacy: key2recovery.com/legal/privacy-policy”

Your mobile number and opt-in are not shared with any third parties or affiliates.

3) Message Frequency

Message frequency and volume will vary by account and based on your interactions with us.

4) Costs

Message and data rates may apply. Charges are billed by, and payable to, your mobile carrier. If you have any questions about your text plan or data plan, please contact your wireless provider.

5) How to Opt Out (STOP)

You can cancel the service — and stop receiving text messages — at any time by replying STOP to any message we send you.

  • After you opt out, we will send you a single confirmation message.
  • After that confirmation, you will no longer receive text messages from that texting program unless you later opt back in (where permitted).

Our team and our collection platform may text you from different numbers. Replying STOP stops texts from the number you reply to. To stop all texts from Key 2, reply STOP to each number, or call 877-322-5392 or email info@key2recovery.com and ask us to stop texting you.

6) Help Instructions (HELP)

For help, reply HELP to any message we send you. We will respond with instructions on how to use the service and how to unsubscribe.

You can also contact us at:

7) SMS vs. MMS Delivery

If your handset does not support MMS, any MMS messages sent may be delivered as SMS messages instead.

8) Participating Carriers & Carrier Disclaimer

Participating carriers include: AT&T, Boost Mobile, T-Mobile, Metro by T-Mobile, Verizon Wireless, Sprint, UScellular, and Virgin Mobile.

Wireless carriers are not liable for delayed or undelivered messages. T-Mobile is not liable for delayed or undelivered messages.

9) Privacy and Data Use

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Text messaging originator opt-in data and consent will not be shared with any third parties. Subscriber mobile numbers will not be sold or shared.

Key 2 uses mobile numbers and texting interactions to provide account-related communications and support. For more information about how we handle personal information, please see our Privacy Policy.

10) Your Responsibilities

You agree to:

  • Provide a valid mobile number that you are authorized to use;
  • Notify us if your number changes or is reassigned; and
  • Use reasonable care with sensitive information. For your security, do not text highly sensitive information (such as a full Social Security number or complete bank account details).

11) Changes to This Texting Policy

We may update this Texting Policy from time to time. The Effective Date above reflects the latest version. If changes are material, we may provide notice as required by law.

12) Acceptance

By using this website and by opting in to our text messaging service, you accept these terms. Please also review our legal disclosures and Terms & Conditions.

13) Contact Information

Key 2 Recovery, Inc.
251 W Garfield Rd., Suite 289, Aurora, Ohio 44202
Email: info@key2recovery.com
Phone: 877.322.KEY2 (877-322-5392)
Text messages: reply STOP to any message to opt out, or HELP for help.