The people who owe you are still your patients. Key 2 Recovery collects past-due patient balances respectfully, and keeps you informed at every step.
Who we collect for
- Hospitals and health systems
- Physician groups
- Dental and orthodontic practices
- Medical billing services
How we work with healthcare providers
- Early-stage and third-party collections, so we can step in at the point that suits you.
- We work every account you send, whatever its age or size, and can work alongside your current agency.
- Upload accounts securely through our website, by secure FTP or by encrypted email.
- Disputes are handled and documented promptly, and calls are monitored and recorded.
- Contingency fee only, with a real-time client portal and automated reports.
Protecting patient information
Our security controls are SOC 2 Type 2 audited, with no exceptions noted. They include multi-factor authentication, encrypted data transmission and annual third-party penetration testing. Card payments are PCI DSS v4.0.1 compliant, and we never store full card numbers. Audit details.
Questions providers ask
How will you treat our patients?
Every person we contact is someone's patient, not just a number. Our specialists are trained to communicate respectfully and professionally, with compliance and dignity first.
Can you work alongside our current agency?
Yes. Many clients use us alongside their current agency or internal team, and we can step in at any stage.
What does it cost?
We work on a contingency fee. There's no upfront cost and no per-account fee.
Free review of your patient balances. Tell us about them and we'll estimate what we can recover. No files needed to start, no cost, no obligation. Or call 888.402.5392.
Get a free reviewReady now? Place accounts →