Key 2 pairs an AI voice assistant, smart account scoring and a 24/7 client portal with real people you can reach. Here's what that means for you, and for the people we contact on your behalf.
Keya, our AI voice assistantKeya answers our phone 24/7 and tells callers up front that she is Key 2's AI assistant. She answers common questions, sends the secure payment link, helps set up a payment plan, and hands the call to our team when someone asks for a person. Accounts get resolved at 9pm on a Sunday, not just during office hours.
Smart account scoringAI scores and routes every account, so our team's effort goes where it is most likely to recover, including old and small balances other agencies give up on.
Every channel, matched to the personPhone, text, email and letters, with the message, tone and channel matched to each person. Required notices go out through approved, documented channels.
Your 24/7 client portalSee every placed account, payment and note, listen to call recordings, and read the text and email replies we receive. Reporting and remittance as often as daily.
Technology with people behind it
Technology handles the routine work so our team can spend its time on the conversations that need a person. You get a dedicated client support representative and a direct line to the owners. Calls are monitored and recorded, every complaint is logged and resolved, and we follow the FDCPA, Regulation F and the ACA Code of Ethics.
Built on secure, audited systems
- SOC 2 Type 2 audited, with no exceptions noted
- Card payments through a PCI DSS validated gateway; we keep only a payment token and the last four digits
- Licensed to collect nationwide, and trusted by more than 100 organizations
Free portfolio review. Tell us about your past-due accounts and we'll estimate what we can recover. No files needed to start, no cost, no obligation. Or call 888.402.5392.
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