Yes. Key 2 Recovery is a licensed collection agency, licensed to collect nationwide.
Key 2 Recovery, Inc. has collected past-due balances for colleges, healthcare providers, government agencies and businesses since 2010. We're based in Aurora, Ohio, and licensed or registered in every state that requires it, so we can collect anywhere in the U.S.
Why did Key 2 Recovery contact me?
We collect past-due balances on behalf of our clients. Your letter shows which organization placed your account with us and the balance owed. If you don't recognize it, call us and we'll walk you through it.
How can I check that a call, letter or text really came from you?
Don't rely on a phone number or link in a message you're unsure about. Call us directly at 877.322.KEY2 (877-322-5392), Monday to Friday, 9am to 5pm Eastern, and we'll confirm whether we contacted you. Our texts always identify Key 2 Recovery and tell you how to reply STOP.
How do I pay safely?
Pay online at pay.key2recovery.com, with PayPal or Venmo using the links on our Make a Payment page, by phone at 877-322-5392, or by check or money order by mail. Before you enter any card or bank details online, check that the address in your browser reads pay.key2recovery.com. For PayPal and Venmo, start from the links on key2recovery.com so your payment goes to Key 2 Recovery.
What if I don't think I owe this?
If you wish to dispute the debt or the amount of the balance due, or would like the name and address of the original creditor, contact us and we will provide supporting documentation. Call 877-322-5392, email info@key2recovery.com, or use the dispute form on our Contact page.
Where can I learn about my rights?
Visit the Consumer Financial Protection Bureau at www.cfpb.gov/debt-collection.
This is an attempt to collect a debt, and any information obtained will be used for that purpose.