Key 2 Recovery started in 2010 recovering student balances for colleges and universities, and higher education is still the core of our work. We treat your students and former students with respect, because how we collect reflects on your school.

What we collect for schools

  • Tuition and fee balances
  • Student housing charges
  • Institutional and private student loans
  • Balances left when a student withdraws and financial aid has to be returned to the U.S. Department of Education
  • Continuing education program balances

How we work with colleges and universities

  • We can work alongside the agency you use now, and we specialize in accounts other agencies have called uncollectible.
  • We work every account you send, including old and small balances.
  • Send what you have: student ID, name, last known address and phone, balance, and separation or delinquency date.
  • Contingency fee only. There's no cost to the school unless we collect.
  • See every account in real time in our client portal, with reports emailed to you automatically.
  • A no-cost pre-collection service and a complimentary review of your collection procedures.

Security and compliance

Licensed to collect nationwide (licensed or registered in every state that requires it). SOC 2 Type 2 audited with no exceptions noted, and PCI DSS v4.0.1 compliant for card payments. We follow the FDCPA, Regulation F and the ACA Code of Ethics. Licenses and audit details.

We're members of COHEAO (the Coalition of Higher Education Assistance Organizations), NACUBO and ACA International, and of the bursar and business officer associations in New York, Florida, Texas, Ohio and Kentucky (NYSOBBA, FABSAA, THEBO, the Ohio Bursars Association and KASRO). BBB Accredited Business.

Questions schools ask

We already use a collection agency. Can we add Key 2?

Yes. Many schools place accounts with us alongside their current agency. We recover money from accounts others have stopped working, and we leave nothing on the table.

How will you treat our students?

With respect. A student who has a bad experience with an agency often tells their former school, so we communicate professionally and resolve concerns quickly. Calls are monitored and recorded.

What does it cost?

We work on a contingency fee. There's no upfront cost, and we're paid a percentage only of what we collect for you.

Free review of your student accounts. Tell us about them and we'll estimate what we can recover. No files needed to start, no cost, no obligation. Or call 888.402.5392.

Get a free reviewReady now? Place accounts →