High volumes of small balances are where many agencies give up. Key 2 Recovery works every account you send, whatever its size or age.
Who we collect for
- Electric, gas and water utilities
- Internet and cable providers
- Mobile phone providers
How we work with utilities and telecom
- Send accounts as a billing-system export, Excel or CSV file.
- Customers who have moved are located by our skip-tracing team.
- Customers can pay online at pay.key2recovery.com, by phone or by mail, and we set up payment plans.
- Contingency fee only. No upfront cost and no per-account fee.
- See every account in real time in our client portal, with reports emailed to you automatically.
Security and compliance
Licensed to collect nationwide (licensed or registered in every state that requires it). SOC 2 Type 2 audited with no exceptions noted, and PCI DSS v4.0.1 compliant for card payments. We follow the FDCPA, Regulation F and TCPA rules for calls and texts. Details.
Member of ACA International, the Association of Credit and Collection Professionals. BBB Accredited Business.
Questions utilities ask
Our balances are small. Will you still work them?
Yes. We work every account you send. Other agencies turn down accounts that are too small or too old; we don't.
Many of our former customers have moved. Can you find them?
Yes. Skip tracing and account validation are part of every placement.
What file formats do you accept?
Billing-system exports, Excel, CSV, tab-delimited, PDF and Word files, sent through our website, secure FTP or encrypted email.
Free review of your past-due customer accounts. Tell us about them and we'll estimate what we can recover. No files needed to start, no cost, no obligation. Or call 888.402.5392.
Get a free reviewReady now? Place accounts →