Questions about your account

Key 2 Recovery collects past-due balances on behalf of our clients, who include colleges and universities, healthcare providers, government agencies, lenders, utilities and other businesses. Your letter shows which organization placed your account with us and the balance owed. For a school balance, this is often an amount left after you withdrew, for example when financial aid had to be returned to the U.S. Department of Education. If you don't recognize the account, call us toll-free at 877.322.5392 and we'll walk you through it.

If you wish to dispute the debt or the amount of the balance due, or if you wish to receive the name and address of the original creditor, we will be happy to provide supporting documentation to you. Call us toll-free at 877.322.5392, email info@key2recovery.com, write to Key 2 Recovery, 251 W Garfield Rd, Suite 289, Aurora, OH 44202, or see the Disputes section of our Contact page. We will respond once we receive the information you requested from the original creditor. You may also go to www.cfpb.gov/debt-collection to learn more about your rights under federal law.

You may contact our office toll-free at 877.322.5392 and speak with any of our agents. Alternatively, you may go to pay.key2recovery.com.

Visit pay.key2recovery.com.

It is likely that the organization did attempt to reach you by mail and phone a number of times without success. Many organizations have limited resources for following up on past-due balances, which is why they ask companies like ours for help.

You can send checks or money orders to us directly through the U.S. Postal Service or other delivery services. We also accept Visa or Mastercard payments. Key 2 is fully compliant with the highest level of data security relative to ACH, Debit Card, and Credit Card payments. The most convenient, secure, and inexpensive method of payment is automated ACH or direct debit from your bank account without the risk of missing a payment or suffering the high-interest rates of some credit cards.

You may visit www.cfpb.gov/debt-collection.